Refund policy

CHANGE OF MIND:

At House of Hasbi, we strive to ensure your satisfaction with every purchase. Our 3-day exchange policy allows you to switch colors or shades, providing flexibility for your preferences. While we stand behind the quality of our products, refunds are not guaranteed. In the event of a full return, we offer store credit equivalent to the original purchase value.

To initiate a return, ensure the items are in their original undamaged condition with the correct packaging. Please note that customers are responsible for the shipping costs associated with returning the item(s).

It's important to clarify that our exchange and return policy applies exclusively to domestic orders within New Zealand, exempting international orders. However, in cases of faulty products, a prompt refund for the full product amount is assured.

FAULTY OR DAMAGED PRODUCTS:

House of Hasbi is dedicated to delivering pristine products, but if you receive an item below our standards, we're here to make it right. Our policy allows for an exchange or store credit equivalent to the item's value.

Please be aware that House of Hasbi cannot assume responsibility for damage occurring during transit to your postal address. For concerns in this matter, kindly address them directly with the third-party shipping company.

Your satisfaction is paramount to us, and we appreciate your understanding of these policies.